
FAQ
Har sawal ka jawab – simple, seedha aur dil se.
Find your answers here
❓ 1. Ghar Ki Basket kya hai?
Ghar Ki Basket aik online store hai jo aap ke ghar ke liye sab kuch deliver karta hai groceries, fruits, vegetables, medicines, baby products, kapray aur home essentials sab kuch aik jagah, aik click door.
❓ 2. Order kaisay place karen?
Aap asaani se humari website par jaa kar apni pasand ki cheezein cart mein daalein, checkout karein aur apni delivery details bhar kar order confirm karein.
WhatsApp par bhi order lena mumkin hai!
❓ 3. Delivery kitne dinon mein hoti hai?
Delivery usually 24 to 48 ghantay mein hoti hai, lekin kuch cities aur areas mein sameday delivery hai (specially fresh fruits & vegetables ke liye). Jase kay Rawalpindi or Islamabad .
❓ 4. Kin areas mein delivery available hai?
Abhi hum islamabad, rawalpindi aur kuch aur shehron mein deliver kar rahe hain. Aap checkout par apna address dal kar confirm kar sakte hain.
❓ 5. Payment kaise hoti hai?
Aap ke paas yeh options hain:
- Cash on Delivery (COD)
- Bank Transfer
- EasyPaisa / JazzCash
Payment safe aur secure hoti hai.
❓ 6. Kya aap ke fruits aur vegetables fresh hote hain?
Bilkul! Hum subah mandi se hand-picked aur high quality sabziyaan aur phal late hain.
Agar aap ko kabhi kisi product se issue ho, to hum se foran rabta karein — hum replace ya refund karte hain.
❓ 7. Agar product galat ya damage ho to?
Agar aap ko koi product toota hua, expiry ke kareeb, ya galat milta hai — aap 24 ghanton ke andar humein WhatsApp ya email par inform karein.
Hum ya to usay replace karte hain ya aap ka paisa wapas kar dete hain.
❓ 8. Return policy kya hai?
Return sirf damaged, expired ya incorrect items par apply hoti hai — humari team se contact karein 24 hours ke andar.
Food items jaise phal, sabziyaan ya khula samaan return nahi hota (hygiene ki wajah se).
❓ 9. Order cancel ya change kar sakte hain?
Jee haan. Jab tak aap ka order dispatch nahi hua, aap usay change ya cancel kar sakte hain.
Bas humein jaldi se WhatsApp ya call kar ke inform karein.
❓ 10. Aap se rabta kaise karein?
Aap humein Contact Us page par jaa kar message bhej sakte hain, ya seedha WhatsApp karein.
Hum 7 din available hain — aap ka har message important hai.
📞 WhatsApp: 03275869002
📧 Email: gharkibasket.pk@gmail.com
💬 Aap ka sawal yahaan nahi mila?
Koi baat nahi! Humein WhatsApp karein ya form fill karein — hum foran jawab denge.
Ghar Ki Basket – Click Karo Basket Bharo!